This page is for complaints about EQI Caribbean and its platform: something we did wrong, or something about the platform that affected you.
EQI Caribbean does not handle complaints about insurers, brokers or lenders. EQI Caribbean is a technology tool that providers use with their own customers, and any matter about cover, premiums, claims, credit terms or a provider's conduct is between you and that provider. Please raise it with the provider directly. If you are not satisfied with its answer, you can contact the regulator responsible for that provider in your territory.
To complain about EQI Caribbean or the platform, email support@eqicaribbean.com. We aim to acknowledge every complaint within two business days and to resolve it within 14 days.
If your complaint is about how we handle your personal information, email legal@eqicaribbean.com. If you are not satisfied with our response, you can complain to the data protection authority in your territory.